Ticket Booth FAQ

The Official London Theatre Ticket Booth is the only not-for-profit ticket booth run by the Society of London Theatre. Based in the heart of Leicester Square since 1980 (you can read about the history of our booth here), our friendly team of theatre experts are on hand to give you advice and help you book your theatre tickets. Or you can now beat the queue and buy from wherever you are, as our same tickets at great prices are now available to buy online here.

The Ticket Booth is situated on the south side of Leicester Square, with nearest tube stations being Leicester Square, Piccadilly Circus and Charing Cross. Find full details on how to find us here.

Our booth, which is the Clocktower building on the south side of Leicester Square is open Monday – Saturday from 10.30am until 6pm and from 11am until 4pm on Sundays.

Throughout the day we may add more shows, extra tickets and sometimes update prices. We recommend to keep checking back on our web page for up-to-date information.

If you wish to book our same great priced tickets online, new on-the-day tickets become available on https://staging-oltcore.positive.officiallondontheatre.com/todays-tickets at 12.01am every day.

22 December – 10.30am – 6pm
23 December – 10.30am – 6pm
24 December – 10.30am – 3pm
25 December – CLOSED
26 December – 10.30am – 6pm
27 December – 10.30am – 6pm
28 December – 11am – 4pm
29 December – 10.30am – 6pm
30 December – 10.30am – 6pm
31 December – 10.30am – 6pm
1 January – 10.30am – 6pm
2 January – 10.30am – 6pm
3 January – 10.30am – 6pm
4 January – 11am – 4pm

The Ticket Booth offers customers discounted and full price tickets, but due to the last minute nature of what we sell, you can be sure to get great seats at great prices.

If you have a general question, tweet or DM us on Twitter, Facebook and Instagram. If you have purchased tickets online and have a query, email ticketing@officiallondontheatre.com with your booking reference number and our colleagues at See Tickets (our ticketing provider) will be able to help.

If you’ve purchased in person, we will be at the booth between 10.30am – 6pm (11am – 4pm on Sundays) for any questions you have. Outside of these times, we suggest you go to the theatre and they will try and resolve any issues.

If you’ve purchased in person please come back to the booth between 10.30am – 6pm (11am – 4pm on Sundays). If you’ve booked online, please email ticketing@officiallondontheatre.com with your booking reference number.

The Ticket Booth is all about on-the-day tickets, but you can buy advanced tickets in person at the booth or here on the Official London Theatre website via the main Theatre Tickets page.

Yes, we accept Theatre Tokens online and in person.

Whilst we don’t offer concession rates, the Ticket Booth prides itself on the highly competitive rates on offer to all of our customers.

These cover the running costs of the Ticket Booth, with any profit being reinvested back into the theatre as we are a not-for-profit organisation. Find out more here.